▪️ Regarding Product Purchases
Q. Can I make a purchase without registering as a member?
A. Yes, you can make a purchase without registering as a member.
Q. What are the benefits of registering as a member?
A. In addition to not having to enter your address for future purchases, there are benefits such as points awarded based on the purchase amount, exclusive coupons, and order history confirmation on My Page.
Q. Can I change or cancel my order?
A. Changes are possible if the order has not yet been prepared for shipping.
For cancellations, please contact us via the contact form as soon as possible.
Q. What should I do if I don't receive an order confirmation email?
A. Please check your spam folder or review your domain-specific reception settings (eradie@ja-mmin.com). If the issue persists, please check your history on My Page or contact us via the contact form.
Q. Is it possible to issue a receipt?
A. Yes, it is possible. If you require a receipt, please indicate this in the "Add order notes" section when placing your order. For receipt requests after shipment, please contact us via 【Contact】https://eradie.com/pages/contact, and we will send you a PDF attachment via email.
▪️ Regarding Product Shipping
Q. How long does it take for shipping?
A. Typically, orders are shipped within [3] business days of completion (excluding pre-order items).
Q. Can I specify the delivery date and time?
A. Yes, you can. Please specify the date and time in the "Add order notes" section of your shopping cart when placing your order.
Q. Do you offer international shipping?
A. We deliver using [EMS / OCS], etc.
For details, please refer to https://eradie.com/pages/shopping-guide-for-international-customer.
Q. What happens if I cannot receive my package due to a long absence?
A. If the storage period with the delivery company expires, the product will be returned to our delivery center.
If you contact us via 【Contact】https://eradie.com/pages/contact, we will reship the item.
▪️ Regarding Payment Methods
Q. What payment methods are available?
A. The following payment methods are available:
・Credit cards (VISA / MasterCard / AMEX / JCB / Diners / Discover, etc.)
・Deferred payment (Paidy)
・Smartphone payment (QR code payment)
・Bank transfer
Q. Can I change my payment method after placing an order?
A. You cannot change your payment method after your order has been confirmed.
▪️ Regarding Returns and Exchanges
Q. Is it possible to return or exchange an item?
A. If the delivered product differs from the one you ordered or has an initial defect, we will accept returns or exchanges within 10 days of product arrival.
If the same item is in stock, we will exchange it for a good item.
If the same item is not in stock, we will refund you after you return the item.
For shipping costs, we will bear the cost if the product is defective.
1. Order number
2. Name
3. Phone number
4. Product number of the item(s) to be returned/exchanged (9-digit number on the product tag)
5. Name of the applicable product
6. Quantity for return/exchange
7. Reason for return/exchange
8. Product arrival date
We apologize for the inconvenience, but please provide items 1-8 and contact us via 【Contact】https://eradie.com/pages/contact.
Q. Are there any items that cannot be returned or exchanged?
A.
・Returns/exchanges due to customer's convenience (e.g., "doesn't match the image," "size doesn't fit")
・If more than 10 days have passed since the product arrived, or if the product has been worn, altered, or cleaned
・Products that have been scratched, damaged, or soiled by the customer (including animal hair, other fibers, dust, perfume smells, etc.)
・Products worn directly on the skin, such as swimsuits
Q. What should I do if a product is defective?
A. We apologize for the inconvenience.
We will promptly exchange or refund the item at our shipping expense.
However, if the product falls under Q ["Are there any items that cannot be returned or exchanged?"], we may not be able to accommodate even for initial defects, so please be aware of this.
Q. Please tell me how to get a refund.
A. For credit card payments, the payment will be canceled.
For other payments (bank transfers, etc.), we will refund the money to your designated bank account.
Q. If I return an order that used points, what happens to the points?
A. If an order is canceled or returned, the points will be adjusted automatically.
Points used at the time of order will generally be automatically returned to your account upon return.
Additionally, points awarded for the returned order will be automatically canceled for the corresponding amount.
* If only some items from multiple products are returned, the points will be returned/adjusted according to the amount of the returned items.
Q. What happens to the points awarded due to a return?
A. If a return occurs, points awarded for the purchase of the relevant product will be automatically canceled.
Even in the case of a partial return of multiple products, only the points corresponding to the amount of the returned product will be subject to adjustment.
▪️ Regarding Membership and Points
Q. Is membership registration free?
A. Yes, it is free.
Q. Where can I register as a member?
A. You can register from Login/register on the menu bar: https://eradie.com/account/register.
Q. When are the bonus points for registration awarded?
A. They are awarded at the time of product shipment.
Q. Can coupons and points be used together?
A. Generally, yes.
(If it's not possible due to timing, we will state it as a note on the website.)
Q. Is there a maximum limit on points that can be used for a purchase?
A. No, there isn't.
Q. Can I change to using points after making a purchase?
A. Points can only be used at the time of product purchase.
Please note that points cannot be used afterwards.
Q. Do points have an expiration date?
A. Points are valid for one year from the last purchase date.
Q. Where can I check my points?
A. After logging in, you can check them in your cart or on your My Account page.
Q. What happens to my accumulated points if I withdraw from membership?
A. They will expire.
▪️ Other
Q. I forgot my password
A. If you enter your email address, we will send you a link to set a new password.
Q. Can I change my registered information (address, email address)?
A. You can edit your address from My Page.
For email address changes, you cannot do it yourself, so please contact us via 【Contact】https://eradie.com/pages/contact, and we will handle it for you.
Q. Where can I make an inquiry?
A. You can make an inquiry via 【Contact】 in the menu bar.
Q. What about support on weekends and holidays?
A. Shipping operations and customer support are closed on weekends and holidays.
We will respond sequentially after the holidays.